Shipping policy
INVENTORY AND SHIPPING
SHIPPING
STREETHUNTER DESIGNS ships only 100% fully functional products and all products, unless otherwise noted, are brand new. STREETHUNTER DESIGNS photographs all products and packaging before shipping. STREETHUNTER DESIGNS warrants our packaging and shipping when STREETHUNTER DESIGNS coordinates and purchases the entire shipping process. When Purchaser or their agents coordinate and purchase their own shipping, STREETHUNTER DESIGNS cannot guarantee any damage issues resulting from shipping We encourage Purchaser to invest in shipping insurance if they are using their own agents and/or brokers. This shipping warranty applies to all US and International shipping. With international shipping Purchaser agrees to hire a broker before purchase of products. Purchaser is responsible for all country taxes, tariffs, import taxes and duty fees. By purchasing product, Purchaser agrees to pay all shipping charges for all product that is not cleared by Customs, not claimed, or owed tax or customs fees on. Any shipping damage MUST be reported within 24 hours of delivery via written communication (email preferred) and must include photos of packaging condition and parts condition.
Orders are normally shipped within 24-48 hours, however, in some cases longer shipping times may occur. If you need the part(s) by a specific date, please notify us by phone at 310-948-8586. STREETHUNTER DESIGNS ships to any location where UPS, FedEx, and the US Postal Service can deliver. Orders destined for locations outside the continental U.S. must be submitted by directly through a sales rep so that shipping charges can be calculated. International orders submitted through our website will be put into review by a sales rep and you will be contacted with the shipping charge for your approval before we process your payment. Multiple item orders may be shipped separately and on different days. Any costs incurred by STREETHUNTER DESIGNS for unauthorized shipment refusal and without first obtaining an RMA number from STREETHUNTER DESIGNS , will result in those costs being deducted from any refunds or store credit that the customer is entitled to. A 25% restocking fee will be charged on any order if delivery is refused, or 10% restocking fee for store credit. Any authorized return shipment to STREETHUNTER DESIGNS or STREETHUNTER DESIGNS ’ suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. We will only ship to your billing address linked to the credit card unless you fill out our address form. International shipping costs on returns are not the liability of STREETHUNTER DESIGNS at any time and must be paid for by the customer in the return process.
WRONG PARTS RECEIVED (SHIPPING ERROR, CORRECT PARTS WERE ORDERED)
STREETHUNTER DESIGNS makes every attempt to ship all orders quickly and accurately. Occasionally, a mistake is made, and the customer receives an incorrect part. It is required that the customer verify that all delivered items match the Sales Order before any installation takes place. If the part has been installed, painted, or modified in any way, the customer now owns the part and it is non-returnable. In the case incorrect parts are received, the customer must contact STREETHUNTER DESIGNS within 15 days to report the error. After 15 days all sales are final. If the error is verified by STREETHUNTER DESIGNS , an exchange for the correct part will be processed. The customer must obtain an approved RMA number from STREETHUNTER DESIGNS and ship back all item(s) in their original packaging with 100% of the original contents prior to STREETHUNTER DESIGNS sending out the replacement product. STREETHUNTER DESIGNS will not ship out the correct merchandise until confirmation of receipt of product is acquired by STREETHUNTER DESIGNS , customer may opt to place a deposit which is 100% of the cost of the item in order to expedite the shipment of the correct product. Once the return shipment is received STREETHUNTER DESIGNS will issue a full refund for the additional purchased product. If the customer decides not to keep the product instead of receiving a replacement because it is damaged, defective, incorrect, and/or lost in transit, a 25% restocking fee will be applied for the return as this will then be considered a return under the conditions of "Decide Not to Keep Parts” or 10% restocking fee for store credit. For domestic returns, STREETHUNTER DESIGNS will pay the shipping costs. Any costs incurred by STREETHUNTER DESIGNS for unauthorized shipment refusal and without first obtaining an RMA number from STREETHUNTER DESIGNS , will result in those costs being deducted from any refunds or store credit that the customer is entitled to. Any authorized return shipment to STREETHUNTER DESIGNS or STREETHUNTER DESIGNS ’ suppliers that incur shipping damage will have a shipping damage claim filed with the corresponding shipping companies. All refunds to be issued will be temporarily postponed until such damage claims are settled with that courier. If it is determined that the damage to the return shipment was not caused by the courier, then the customer will not be entitled to any refunds and the item can be shipped back at customers’ expense. For international returns, shipping costs will be paid by the customer. Items sent back without an approved RMA number will be refused.
A Return Authorization Number that is issued by STREETHUNTER DESIGNS is valid for 15 days from the day that it is issued. Items must be sent using a service that is trackable and shows it is in the courier's possession no later than 15 days from the day that the RMA is issued. If your package is sent beyond the 15-day allotted time limit, STREETHUNTER DESIGNS and STREETHUNTER DESIGNS ' suppliers reserve the right to refuse the return. STREETHUNTER DESIGNS also will not issue another RMA # for this item if the previously issued RMA # has expired already.
LOST SHIPMENTS
In the event that a shipment is lost by a shipping company (UPS, FedEx, USPS, etc.), a claim will be filed by the original shipper with that shipping company. STREETHUNTER DESIGNS reserves the right to issue any and all refunds, exchanges or replacements until the shipping company has reimbursed STREETHUNTER DESIGNS for the insured value of the lost shipment, Any deviation from this rule will be solely conducted by STREETHUNTER DESIGNS at its own discretion.
Any shipment that is shipped form STREETHUNTER DESIGNS location will carry an insured value. Any lost or missing shipments will be pursued with the corresponding shipping company for that shipment. Due to the fact that some products sold by STREETHUNTER DESIGNS are not actually stocked by STREETHUNTER DESIGNS , any insurance claims for lost or missing shipments will be conducted solely by the discretion of the supplier that had originally shipped out the merchandise. STREETHUNTER DESIGNS does not have any authority to carry out and such insurances claims if STREETHUNTER DESIGNS was not the original shipping company.
For non-signature required shipments: If the tracking information that corresponds to a shipment confirms that the product was delivered to the intended address the customer assumes all responsibilities and liabilities for the receipt of that shipment. The customer is the one who provides STREETHUNTER DESIGNS with the ship to information and in doing so absolves STREETHUNTER DESIGNS of any liabilities for missing or stolen deliveries.